Frequently Asked Questions (FAQ)
If you can't find the answer to your question please email firstname.lastname@example.org and we'll get back to you as soon as we can.
Why are you more expensive than other beer clubs?
The higher price lets us include beers other beer clubs can’t. The beers we feature are brewed in smaller batches using more ingredients, which results in more flavourful beer. However it also costs more to brew on this scale and the higher alcohol content means there's more duty to be paid.
When do I get billed?
If you join as a member you will be billed at the start your subscription, then on the same date each month afterwards (this is your renewal date).
You can check the renewal date of your plan(s) in our customer portal, or by emailing us at email@example.com; including enough details for us to identify your subscription. Orders in our bottle shop are billed at checkout.
How often do I get beers?
If you are a member you will receive one box per calendar month, usually within 2-3 working days of your renewal date. You can order extra beer from our bottle shop at any time.
How do I become a subscription member?
Just follow the links on our homepage (imperialbeerclub.com) to join as a member.
What beers will I get? Can I choose?
We email our members at the beginning of each month with details of the selection, and you can review the all the beers previously featured in our boxes on our website.
In addition, beer is available for purchase from our bottle shop if you prefer to make your own selection. We also offer membership plans for different budgets and tastes.
Is your packaging recyclable?
Yes. Our packaging has been specially designed to use the minimum amount of materials needed to protect your beers, and is 100% recyclable.
How do I change my password or pause / change / cancel my membership, or update my payment details?
You can process most changes to your subscription by logging into the customer portal. If you'd like to pause your subscription please email us at firstname.lastname@example.org, making sure you include enough information for us to be able to identify your account and we’ll do this for you.
If you have forgotten you password use the link on the customer portal login page to obtain a reset link
How do I update my delivery address?
Members can use our portal to update any their personal details, and changes are effective immediately. Alternatively send us an email at email@example.com making sure you include enough information for us to be able to identify your account and we’ll do it for you.
If you need to update the address on a bottle shop order please use the contact methods in your email confirmation.
Can I choose a delivery date?
Members can change their renewal date any time to control when the beer leaves us. However unfortunately we aren't able to nominate a specific day for courier delivery.
This option isn’t available in the customer portal so send us an email at firstname.lastname@example.org making sure you include enough information for us to be able to identify your account and we’ll do it for you.
What if my box is damaged?
Oh no! We spent a long time designing our box to withstand all the bumps and bounces it might get on its way to you, but occasionally something might go wrong. If it does send us an email at email@example.com and we’ll put things right as quick as we can. If you could include a few photos it would be really helpful.